Best Auto Repair, Ottawa

CODE OF ETHICS

CODE OF ETHICS


As a member of the TECH-NET Professional program we agree to:

  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

Ethics
  • Offer customers a price estimate for work to be performed.

  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

  • Make every effort to keep the customer informed about appointments and completion deadlines.

  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • Furnish or post copies of any warranties covering parts or service. Use quality Advance Auto Parts auto parts, guaranteed coast to coast.

  • Provide and honor Advance Auto Parts manufacturer warranties.

  • Exercise reasonable care for the customer's property while it is being serviced.

  • Make every effort to fix the customer's vehicle right the "first time".

  • Maintain a system for fair settlement of customer's complaints.

  • Cooperate with established consumer complaint mediation activities.

  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.

 


Reviews

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Very reliable, straightforward mechanics to deal with. Won't try to get you to have them do unnecessary work and can help prioritize what's really needed on older cars.

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My go-to mechanic for my Honda. Great service!

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Great little shop! Friendly, knowledgeable folks who fixed my car right away and only did the work that was necessary.

Partners

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TECH-NET Canada
Car Care Aware
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